SHIPPING POLICY
STANDARD SHIPPING ON LOCAL AND DOMESTIC ORDERS - PLEASE ALLOW 2-3 WEEKS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED. WE MAKE A LOT OF OUR PRODUCTS MADE TO ORDER, WE TRY OUR BEST TO BE AS ECO FRIENDLY AS POSSIBLE AND NOT WASTING ANY FABRICS THAT ARE NOT NEEDED. ONCE YOUR ORDER HAS SHIPPED YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING USPS TRACKING INFORMATION.
INTERNATIONAL ORDERS ARE SHIPPED WITHIN 2 WEEKS AND TAKE UP TO 12 BUSINESS DAYS FOLLOWING ORDER PROCESSING FOR DELIVERY THROUGH LOCAL POST. ONCE YOUR ORDER HAS SHIPPED, YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING USPS TRACKING INFORMATION.
WE ARE NOT RESPONSIBLE FOR PACKAGES ONCE THEY ARE DROPPED OFF TO OUR SHIPPING CARRIER. THAT RESPONSIBILITY IS NOW BETWEEN THE SHIPPING CARRIER (USPS) AND THE CUSTOMER. FOR CLAIMS AND ISSUES WITH THE DELIVERY OF YOUR PACKAGE PLEASE CONTACT YOUR LOCAL USPS CUSTOMER SERVICE PROVIDER. IT IS THE CUSTOMERS RESPONSIBILITY TO BE AT THE DELIVERY LOCATION ON THE DAY ITS SUPPOSED TO BE DELIVERED.
PLEASE VERIFY THAT YOUR SHIPPING ADDRESS IS CORRECT WHEN ORDERING AND CONTAINS RIGHT APARTMENT NUMBER IF NECESSARY. WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY LOST OR STOLEN PACKAGES. ITEMS STUCK IN TRANSIT ARE OUT OF OUR CONTROL AND NEED TO BE DEALT WITH THE SHIPPING PROVIDER (USPS).
IF YOUR ORDER IS RETURNED TO OUR FACILITY BY USPS DUE TO ANY CIRCUMSTANCES, YOU ARE FINANCIALLY RESPONSIBLE FOR ANY EXTRA SHIPPING COSTS CORRELATED WITH YOUR ORDER.
CHANGING SHIPPING ADDRESS
SHIPPING ADDRESSES CANNOT BE CHANGED. WE WILL ONLY SHIP TO THE ADDRESS ENTERED WHEN THE ORDER WAS ORIGINALLY PLACED.
AM I ABLE TO CANCEL MY ORDER?
ONCE AN ORDER IS PROCESSED, WE CANNOT CANCEL OR MODIFY A SHIPMENT.
HOW CAN I TRACK MY ORDER?
ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH CORRESPONDING TRACKING INFORMATION.
EXCHANGE POLICY
ALL SALES ARE FINAL. NO REFUNDS OR EXCHANGES. UNLESS THERE IS AN ERROR DUE TO SHIPPER. OUR TO THE LIMITED NATURE OF OUR PRODUCT WE CAN NOT PROCESS EXCHANGES FOR INCORRECT SIZES SO PLEASE CHECK OUT OUR SIZING CHART.
RETURN POLICY
NO RETURNS OR EXCHANGES. ALL SALES ARE FINAL.
FOR FUTHER QUESTIONS PLEASE EMAIL BALACLAVACIRCLE@GMAIL.COM
Off-White c/o Virgil Abloh™ embarks on a new narrative where free thinking inspires a pioneering format for the future, where the age of imagination is the product of reality.
Inspired by Virgil’s vision and approach to his art, Off-White™ nourishes a collective of creative minds that represent the best in their category and have a strong and personal connection with Virgil. Ibrahim’s relationship with Virgil and Off-White™, born and nurtured through Instagram DMs, blossomed both personally and professionally over the last 3 years creating a strong bond based on mutual respect and shared values.
“Making a successful luxury brand in nine years is genius. It’s a feat that I admire and hope to continue building upon with a rich legacy. He revolutionised streetwear and luxury that crosses generations and decades. He showed the world that the underrepresented, the underdogs and Black people, in particular, have brilliant minds and can push and compete equally in the establishment. He inspired hope and brought about change.” - Ibrahim Kamara, Art&Image Director Off-White™